As a Technical Support Professional here at US Digital Designs by Honeywell, you will play a crucial role in supporting our US Digital Designs customers. USDD is unleashing the power of digital to transform the emergency response landscape with our IP-based station alerting system. You will join a team committed to offering our customers the highest level of support. This position supports our customers after implementation of US Digital Designs offerings to provide and support Mission-Critical Systems that (literally) help Save Lives and Property so respect and service to these customers and the community they serve is paramount. You will report directly to our Customer Operations Leader and you'll work out of our Atlanta, GA location. In this role, you will impact the success of our US Digital Designs team by working to exceed our customer's experience. We prefer whatever combination of skills and experience that would serve our customers and communities best. + Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.
Provide expert technical support (configuration, troubleshooting, etc.) to customers, resolving complex technical issues including both e-mails and support calls. Document customer technical support needs in CRM for tracking. Create knowledge articles and entry level training based on root cause analysis of support. Collaborate with cross-functional teams to develop and implement technical support remedies. Participate in technical reviews and provide feedback to offering and engineering teams.
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
Troubleshooting experience to diagnose and resolve issues with Linux servers and services. Be on a rotating on-call schedule. 4+ years of proven experience in technical support or a similar role. Expertise in technologies and products, combination of HW and SW. Experience supporting technical and non-technical customers. Strong problem-solving and analytical abilities. Excellent written and verbal communication skills. Strong customer focus and commitment to customer satisfaction.
Technical or Bachelor's degree in Engineering or a related field. Extensive network troubleshooting. Experience with complex customer configurations (radio, network, application, and apps). Knowledge of software testing and debugging techniques. USDD Offerings Experience.
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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