Voice AI Conversation & Campaign Writer Job at Medical Guardian, Philadelphia, PA

V3VVbkxqNzE4VXBSQXF5ejE2TGhjWUlxOXc9PQ==
  • Medical Guardian
  • Philadelphia, PA

Job Description

Voice Ai Conversation & Campaign Writer

Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we're redefining what it means to age confidently and independently.

We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose.

About the Role

Medical Guardian is seeking a curious, creative, detail-oriented Voice AI Conversation & Campaign Writer to help build the next generation of AI-powered engagement experiences for our members and caregivers. This is an ideal role for someone early in their career who is passionate about AI, human-centered communication, language, sentiment, and behavior design and wants to grow into the expanding field of conversational AI.

You will write the scripts, messaging flows, and conversation logic that power our voice AI bots, ensuring that every interaction feels empathetic, natural, clear, and aligned with the Medical Guardian brand and mission. You'll collaborate closely with Product, Data, AI Engineering, and Member Experience teams to shape meaningful conversations that support seniors' wellness, safety, and engagement.

What You'll Do
  • Write conversational scripts, dialogue flows, and engagement campaigns for AI voice bots and automated outreach
  • Interpret sentiment, tone, and emotional cues to shape empathetic and appropriate responses
  • Build behaviorally informed outreach sequences, including wellness check-ins, nudges, reminders, and caregiver communications
  • Collaborate with AI engineers and product managers to translate campaign goals into conversational logic
  • Test and refine bot dialogs based on performance data, sentiment analysis, and user feedback
  • Maintain brand voice guidelines and ensure tone consistency across all AI interactions
  • Partner with Member Services to ensure conversations meet real-world needs and reduce friction
  • Document conversational patterns, edge cases, and escalation paths for human handoff
  • Stay current on trends in conversational AI, behavior design, linguistics, and human-computer interaction
About You
  • 1+ years of experience in writing, content creation, UX writing, customer success, support scripting, marketing copywriting, or related fields
  • Strong command of English language, tone, clarity, and grammar
  • Natural empathy and the ability to write for sensitive and emotionally nuanced situations
  • Curiosity about AI, machine learning, and conversational design (formal background not required)
  • Comfortable analyzing feedback, sentiment data, and performance metrics to improve scripts
  • Excellent communication skills and ability to collaborate with cross-functional teams
  • Highly organized with strong attention to detail
  • Interest in supporting seniors, healthcare innovation, or mission-driven work
  • Candidates must be authorized to work in the United States without current or future need for visa sponsorship.
  • Must have the ability to work from our Philadelphia office on Tuesdays and Wednesdays.
Bonus Skills (Not Required)
  • Experience with conversational AI platforms (e.g., Dialogflow, Voiceflow, Cognigy, etc.)
  • Background in psychology, linguistics, creative writing, communication, or human behavior
  • Experience writing support scripts or call center playbooks
  • Familiarity with sentiment detection, natural language processing, or AI ethics
Why Join Medical Guardian?
  • Work at the forefront of AI + human hybrid care, building tools that meaningfully impact people's lives
  • Opportunity to grow into product, AI design, or conversational strategy roles
  • Mission-driven culture focused on safety, wellness, and empowering aging adults
  • Collaborative team environment where innovation and empathy are valued

Job Tags

Work at office, Remote work, Visa sponsorship,

Similar Jobs

24 Seven Talent

Assistant Technical Designer Job at 24 Seven Talent

 ...Job Description Fashion Brand is seeking an Assistant Technical Designer to support a fast-growing intimates and loungewear brand...  ...related apparel or technical design support role preferred; strong entry-level candidates will also be considered. Interest in or exposure... 

Georgia

Part Time/Adjunct Drivers Education Instructors - Liberty Campus Job at Georgia

Education Only on-campus opportunities exist at this time. Clean Motor Vehicle Report (MVR) required. Must obtain a Department of Driver Services (DDS) Certification within 30 days of employment, which includes a national and state fingerprint-based criminal background...

Michael's Inc

Retail Service Team Member - Eventss Job at Michael's Inc

 ...Store - Atl-john's Creek, Ga Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store... 

Shade Hotel Redondo Beach

Banquet Server Job at Shade Hotel Redondo Beach

 ...Work in Banquets? No two days are the same! Early in the week might bring corporate meetings and seminars, while weekends transform into cocktail hours, product...  ...periods Flexible schedule, including early mornings, late nights, weekends, and holidays Willingness... 

Hawx Pest Control

Summer Internship Job at Hawx Pest Control

 ...furnished housing provided Employment Type: Internship-1099 Independent Contractor | Seasonal (Summer) About Hawx Services Founded in 2013, Hawx...  ...-world sales experience designed for motivated college students looking to build valuable skills while maximizing...