Job Description

Transition Specialist Representative - Providence Lead the Paycom implementation by partnering with Outside Sales Reps, Client Relations Representatives (CRR), Paycom Specialists (PSD), and New Client Setup (NCS) Specialists to ensure a successful implementation. Guide clients to 100% usage and adoption of the Paycom solution. Lead communications with internal and external stakeholders and project personnel to ensure timely and accurate completion of the project. Responsibilities Workload & Project Management Defines a detailed implementation plan for all customers which includes the goal of 100% employee usage Successfully implements newly released products with all clients Holds clients accountable to deadlines and drives projects to a successful and timely completion while achieving position metrics and customer satisfaction Achieves results by organizing time effectively and utilizing self-management habits that lead to increased productivity Manages and allocates resources to ensure work is completed efficiently and effectively on or before deliverable deadlines Processes standard to complex payrolls under limited supervision; coordinates payroll processing timelines with all clients to ensure payroll is submitted in accordance with Paycom submission deadlines Holds internal and external partners accountable to project objectives and timelines Provides technical and functional support to all internal and external parties with a Paycom Project Plan to collect outstanding data for each client(s) and ensure all deadlines are met Works with client(s) to map current processes, understand client pain points, and identify improvements to maximize efficiencies through the Paycom solution Coordinates with client(s) to collect setup documentation of all applicable HCM products Ensures all open implementation tasks are completed, client acceptance meetings are conducted, and all handoff requirements are met to indicate the client is trained and prepared to transition to the long-term care teams (PSD/CRR) Consistently meets internal deadlines for reports, trainings, etc. Leads the internal implementation team in the creation and execution of employee usage strategies Risk Management Diagnoses, researches and resolves customer concerns and requests Makes independent decisions on problem resolution that are consistent with Paycom policies and procedures Submits all sensitive data through appropriate Paycom platforms in accordance with Paycom Security Standards Proactively anticipates client needs and assesses risk Keeps management informed of any significant client problems Training & Mentoring Utilizes the Paycom Project Plan to record setup and trainings for all HCM products per client(s) Promotes the use of Paycom HCM products through training on site or via web meeting Ensures all trainings have client acceptance and meet Paycom standards Change Management Actively drives the company vision through the utilization of the Paycom solution Easily adapts to internal process changes and stays up to date on product developments Completes Paycom product training to stay abreast of new releases and functionality to advise and direct clients on best practices for platform optimization Holds internal and external partners accountable to project objectives and timelines Demonstrates initiative by suggesting ways to improve the TSR role Communication Monitors all communication channels and provides prompt responses Answers standard to complex questions under limited supervision Communicates the importance of data validation and first payroll preparation requirements to ensure accuracy of first payrolls Ensures documentation of client processes and account notes within Paycom Client Intelligence (PCI) Maintains professional meeting etiquette and effective communication with clients and colleagues Tactfully conveys feedback to clients, colleagues and manager Establishes and maintains effective communication with Paycom personnel and management Attends and leads meetings as required (on site or web) Maintains a positive attitude with Paycom personnel and management Adheres to Paycom policies including those in the Employee Handbook Documents meeting agendas and recaps for trainings Travel Up to 100% travel – may include overnight travel by plane, train or automobile Required to attend in-person New Hire, Regional and Department training Seniority level Entry level Employment type Full-time Job function Other Industries Software Development Referrals increase your chances of interviewing at Paycom by 2x Get notified about new Representative jobs in Providence, RI. Franklin, MA $47,000 - $52,000 #J-18808-Ljbffr Paycom

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