Job Description

Job Description

Job Description

Ready to be part of our team?

Salary Range $70,000-$73,000

Quarterly Performance Bonus

Referral Bonus

Career Advancement Opportunities

Paid holidays and PTO .

We are looking a Project Coordinator to add to our team in our Columbus,OH office!

Summary: The Project Coordinator – Customer Service leads the execution of customer-facing projects from initiation through completion. This role independently manages all phases of project delivery—including planning, communication, cost evaluation, scheduling, and document control—while serving as the primary liaison between customers and internal teams. The Project Coordinator applies critical thinking and discretion to resolve complex challenges, evaluate project risks, and make decisions that directly impact the scope, timeline, and profitability of assigned projects.

• Leads the planning, coordination, and successful execution of customer projects from purchase order through closeout.
• Manages multiple concurrent projects independently, ensuring timely delivery and customer satisfaction while adhering to budget and scope.
• Serves as the primary point of contact for customer communication throughout the project lifecycle.
• Evaluates customer needs, documentation, and internal constraints to develop effective project plans.
• Communicates effectively and promptly with customers via phone, email, and other channels, including after-hours outreach for urgent requests.
• Analyzes project drawings, specifications, and contract documents to identify requirements and proactively resolve discrepancies or issues.
• Negotiates scope adjustments and communicates cost or timeline implications to stakeholders.
• Conveys accurate delivery timelines to scheduling teams and verifies alignment across production, shipping, and field coordination.
• Monitors and updates project performance metrics using SAP, Salesforce, and other tools.
• Maintains complete and accurate documentation for each project, ensuring all critical milestones, submittals, and closeout materials are delivered.
• Makes independent decisions related to project changes, customer escalations, and risk mitigation strategies, exercising sound judgment and accountability.
• Collaborates with cross-functional teams (Drafting, Operations, Finance) to align objectives and resolve project roadblocks.
• Drives process improvements to enhance operational efficiency and customer experience.
• Follow the Group Code of Conduct and Group Compliance.
• Follow Compliance requirements per “KNA-SOP-1705 Compliance Roles and Responsibilities.”
• Performs all other duties as assigned.

Education/Experience:

• High school diploma or equivalent required.
• Associate degree, technical training, or certifications (e.g., PMP) preferred.
• Minimum 5 years of experience managing customer projects in a manufacturing, construction, or technical environment.
• Demonstrated ability to lead projects independently and make critical decisions under pressure.
• Experience interpreting and analyzing technical documents and shop drawings.

Computer Skills:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with SAP or other ERP platforms.
• CRM software experience (e.g., Salesforce) strongly preferred.
• Familiarity with Bluebeam REVU is a plus.

Other Skills and Requirements:

• Strong analytical, evaluative, and decision-making skills.
• Effective communicator (written and verbal) with both internal and external stakeholders.
• High level of professionalism and ownership.
• Skilled in prioritization, time management, and conflict resolution.
• Ability to influence outcomes and implement change without direct authority.
• This is a full time in-office (no WFH or hybrid) position.

Physical Demands:

The physical demands described here represent those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform key responsibilities.

• Strength & Mobility: This position primarily involves seated work, with occasional standing or walking as needed. Must be able to exert up to 10 lbs. of force occasionally, up to 5 lbs. frequently, and a negligible amount constantly to lift, carry, push, or pull objects.
• Dexterity & Coordination: Frequent use of hands and fingers for typing, handling documents, operating office equipment, and interacting with digital tools.
• Visual & Auditory Requirements: Requires specific vision abilities, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus for reading, computer work, and document review.
• Cognitive & Communication Demands: Requires sustained mental focus, problem-solving, and analytical skills. Effective verbal and written communication, including collaborating with others, phone calls, emails, and in-person discussions.
• Work Environment: Typical office setting with controlled lighting, temperature, and noise levels.

We offer a comprehensive benefits package including 401k with company match, Medical, Dental, Vision, Identity Theft Protection, Critical Illness, Accident, Hospital Indemnity, Pregnancy and Parental Leave, Fitness Reimbursement, Educational Assistance, Life, AD&D, Short- and Long-Term Disability, and Life Assistance Program.

Kingspan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

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