Job Description

 

The Overnight Guest Service & Campus Safety team member supports the Guest Services and Campus Safety departments in providing a safe, secure, and welcoming environment for Kripalu’s guests, staff, and property. This position plays a critical role in maintaining guest satisfaction and safety during overnight hours by addressing guest needs, completing financial procedures, responding to emergencies, and conducting regular campus rounds. 

The ideal candidate is a reliable and attentive communicator who can remain calm under pressure, solve problems independently, and foster a positive guest experience. They must be professional, friendly, and composed in emergency situations and capable of working both independently and collaboratively. 

 

SALARY INFORMATION 

Hourly, Non-Exempt role 
Min: $ 18.25-$19.25 per hour, plus overnight differential of $0.75 per hour worked.

SCHEDULE REQUIREMENTS 

Availability for overnight shifts, including weekends and holidays 

Flexibility to adapt to operational needs across campus 

 

ACCOUNTABILITIES 

• Collaborates with Safety, Facilities, Operations, and Guest Services teams to support guest needs and ensure a secure campus. 

• Patrols all buildings, parking lots, and grounds; occasionally monitors surveillance cameras; identifies safety risks and reports concerns to appropriate personnel. 

• Responds to incidents and completes detailed reports by the end of each shift. 

• Provides front desk services during overnight hours, including handling guest inquiries and bookings. 

• Balances revenue sources and completes daily financial reports and night audit procedures. 

• Assists with lockouts, transportation requests, and guest service needs during inclement weather or emergencies. 

• Responds to alarm systems and initiates emergency or evacuation procedures per safety protocols. 

• Offers basic first aid within scope of training and contacts external emergency responders when needed. 

• Greets and checks in late arrivals, visitors, and vendors, and ensures appropriate verifications are completed. 

• Performs basic maintenance, housekeeping, and safety checks to support campus functionality. 

• Assists external responders including police, fire, and EMS personnel as needed. 

• Participates in all required safety training and departmental certifications. 

• Provides cross-departmental support as requested. 

 

CORE COMPETENCIES 

• Demonstrates a strong commitment to equity, diversity, and inclusion, contributing to a welcoming and respectful environment for all. 

• Upholds high ethical standards and personal integrity, aligning consistently with Kripalu’s values and mission. 

• Build strong, effective relationships by understanding guest and team needs, offering practical and empathetic solutions. 

• Adapts to changing needs across departments with a collaborative spirit and flexible mindset. 

• Maintains knowledge and performance standards in safety, guest service, and emergency protocols; remains informed on trends in related fields. 

• Approaches new situations with curiosity and sees challenges as opportunities for learning and personal growth. 

• Embodies Kripalu’s core values: love, wholeness, unity, service, and evolution in all aspects of work and communication and has a passion for guest service. 

PHYSICAL REQUIREMENTS 

• Ability to walk, stand, or patrol for extended periods (up to 8 hours). 

• Ability to lift up to 25 lbs. regularly. 

• Ability to respond quickly to emergencies and navigate uneven terrain or stairs. 

• Fine motor skills and coordination for writing, computer work, and radio communication. 

• Visual and auditory awareness necessary for surveillance and situational awareness. 

 

MINIMAL QUALIFICATIONS 

• High School Diploma or equivalent 

• 1–2 years of campus safety or guest service experience (preferably in a large facility) 

• Demonstrated problem-solving skills and ability to work independently 

• Fluent in spoken and written English 

• Strong verbal communication and listening skills 

• Proficiency with Microsoft Office, including Word and Outlook 

• Ability to learn and use new computer software systems 

• Strong math and cash-handling skills 

• Valid driver’s license with clean driving record 

• CPR/First Aid certification (training provided) 

 

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