Job Description

Job Description

Job Description

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Multimedia Systems Engineer - TS/SCI for an exciting opportunity located in Pentagon (Arlington, VA).

Job Description and Responsibilities

ESM is looking for a full-time Multimedia Systems Engineer - TS/SCI who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Primary responsibility for this role is VTC troubleshooting with knowledge of Crestron and AMX technologies. Employee responsibilities include:

• Provide on-site support and services in the AV/VTC Engineering Team supporting the 844th Communications Group primarily at the Pentagon, and occasional/satellite support for Joint Base Anacostia-Bolling and Joint Base Andrews.
• Experience with MS Teams, Crestron, BiAmp, ClearOne, Cisco, AMX, and/or other VTC technologies.
• Resolve system operational problems by troubleshooting and performing fault isolation.
• Repair, replace, and reprogram faulty equipment, as required.
• Provide client consultation and training on control interfaces and use of AV/VTC equipment.
• Draft SOP documents for local presentation and VTC operations.
• Conduct site surveys to establish customer requirements and generate Bill of Materials for AV/VTC systems and equipment.
• Lead integration, testing and installation of new facilities in both classified and unclassified environments.
• Act as equipment custodian and perform inventory asset management and accountability functions.
• Provide life cycle refresh projections for AV/VTC infrastructure and AV equipment build out projects.
• Perform routine performance testing to ensure VTC and other conference room equipment computer servers and workstations operate at optimal performance and capacity.
• Responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing, and upgrading, and modifying video teleconferencing equipment systems.

Required Knowledge, Skills and Abilities (KSA)

• Active Secret Clearance
• Ability to lift up to 50 lbs
• Ability to pass a drug screening
• Active Driver's License (Willing to be a backup driver for equipment delivery as needed)
• Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
• Ability to work in a dynamic cross-organizational team environment
• Strong dedication to provide quality customer service
• Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
• Ability to prioritize tasks and adhere to established deadlines
• Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary

Desired KSA

• Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations
• Candidate must communicate effectively with team members, management, and government customer
• Ability and desire to research and develop creative solutions to unique problems with minimal supervision

Minimum Training, Education, and Certifications

• A bachelor's degree, +5- years of experience, current Security+ce or equivalent DoD 8570 IAT level II certification, and ability to attain Crestron Digital Certified Engineer or Crestron Certified Programmer certifications within 6 months.
• Education and experience requirements may be substituted with:
  • A master's degree 3 - 5 years of experience and ability to attain certification within 1 yr.
  • No degree with 10 years of intensive and progressive experience demonstrating the required proficiency levels related to task and all current applicable certifications.

Minimum Clearance

• TS/SCI

Physical Requirements

• Ability to sit, stand, walk for extended periods of time
• Ability to use a computer

Additional Requirements

• Other duties as assigned

ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

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