Job Description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.

• We never settle by constantly striving for better.

• We are in it together by supporting one another and those we serve.

• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Eligibility on day 1 for all benefits

• Dollar-for-dollar 401(k) match, up to 5%

• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more

• Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

Primary responsibility is to improve the work lives of practicing providers using Epic as they care for our patients. Part of the responsibility is to partner with providers to understand the workflow and its interdependencies. Make corrective adjustments or enhancements as needed. This role is the central point of communication for physician and APP users and coordinates all Epic activities for the Medical Group organization. Assist with testing, recommend best practices, coach providers in efficiency and resolve problems within the software application. Learn latest AI tools and coach providers in using them in Epic. Provide help for normal maintenance of upgrades and system maintenance.

• Hybrid position

• Will work from home and travel in the Central Texas region for clinic/provider visits.

• Central Region includes the BSW service areas of Temple, Waco, Greater Austin area and College Station

Essential Functions of the Role

• Create, modify and track provider efficiency, provide timely feedback and effectively coach in best practice use of Epic.

• Create and edit checklist of functionality for provider personalization for best practices.

• Implement system updates and changes, and communicates those changes to provider end users and team members.

• Provide ongoing application help and end user training for all helped applications.

• Engage, manage, and communicate to all stakeholders.

• Solve problems by studying business issues/requirements, studying workflows and synthesizing key messages.

• Assist in the coordination of training materials and schedules for all provider end users in their respective region.

• Provide observation, testing and documentation of workflows, data collections, and end-user report details. Address other technical issues with applications, considering both vendor and internal stakeholder needs.

• Serve as liaison between end users, subject matter experts and vendor implementation team.

Key Success Factors

• Understand end user workflows. Know the inputs and outputs from both end user and patient perspectives.

• Ability and experience expertise end user workflow and owning the most efficient uses and technical components of that workflow.

• Ability to work well in team environments and facilitate integrated meetings.

• Proficient with word processing, spreadsheets, workflow tools, AI and email software applications in an intermediate capacity.

• Demonstrates customer-oriented service excellence values.

• Self-motivated with ability to identify and resolve issues, and advance personal knowledge.

• Ability to execute complex tasks through organization and detail-oriented approach.

• Demonstrates excellent relational communication skills among facility customers and team members.

• A motivated, quick learner of software and information technology.

• Proficient in accurate, thorough, and complete documentation.

• Epic application knowledge to build, test, help, and train.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

• EXPERIENCE - 2 Years of Experience

CERTIFICATION/LICENSE/REGISTRATION -

Epic Certification (EPICCERT): Must have EPICACRD or EPICCERT.

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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