Job Description
Description:
Employment Status: Full-Time
FLSA Status: Non-Exempt
Reports to: Dispatch Supervisor
Pay Range: $37,363 - $49,218
Job Summary:
A 911 Dispatcher is responsible for receiving and responding to emergency and non-emergency calls, quickly assessing situations, and dispatching the appropriate emergency services. The role requires clear communication, quick decision-making, and the ability to remain calm under pressure. Dispatchers must efficiently operate specialized communication systems and adhere to emergency protocols.
Essential Duties and Responsibilities:
· Receive reports of fires, crimes or disturbances over the telephone, in person, or by radio.
· Gather and document essential details, including location and nature of incidents.
· Prioritize calls and determine the appropriate emergency response.
· Dispatch police, fire, or ambulance units by telephone or radio.
· Stay in contact with responding units and provide updates as needed.
· Offer guidance and reassurance to callers in distress.
· Maintain accurate records of calls and responses.
· Perform a variety of clerical duties.
· Other duties as assigned.
Requirements:Minimum Qualifications:
· Must be at least 18 years of age and have education equivalent to completion of high school.
· Strong verbal and written communication skills.
· Ability to actively listen and extract critical information.
· Quick decision-making and problem-solving abilities.
· Capacity to manage stress and maintain composure in high-pressure situations.
· Proficiency in operating dispatch systems, radios, and computers.
· Knowledge of local geography, landmarks, and jurisdictional boundaries.
· Availability to work rotating shifts, including nights, weekends, and holidays.
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